{"id":15463,"date":"2026-09-09T10:19:43","date_gmt":"2026-09-09T14:19:43","guid":{"rendered":"https:\/\/www.duckcreek.com\/resource\/\/\/"},"modified":"2026-09-09T10:37:16","modified_gmt":"2026-09-09T14:37:16","slug":"duck-creek-wins-third-consecutive-xcelent-award-in-celents-claims-systems-vendors-report","status":"publish","type":"post","link":"https:\/\/www.duckcreek.com\/resource\/press-releases\/duck-creek-wins-third-consecutive-xcelent-award-in-celents-claims-systems-vendors-report\/","title":{"rendered":"Duck Creek Wins Third Consecutive XCelent Award in Celent’s Claims Systems Vendors Report"},"content":{"rendered":"\n\t\"\"\n\n\t
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\n\t\t\t\t\tDuck Creek Wins Third Consecutive XCelent Award in Celent’s Claims Systems Vendors Report\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t
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Company earns two XCelent Awards for advanced technology and breadth of functionality, in addition to earning the highest-level rating from Celent’s 2026 Report<\/em><\/p>\n\n\n\n

BOSTON \u2014 September 9, 2026 \u2014 <\/strong>Duck Creek<\/a>, the intelligent core of insurance, has earned several significant distinctions in Celent’s recent Claims Systems Vendors: North America P&C Insurance, 2026 report<\/a>.<\/p>\n\n\n\n

Achieving a Luminary rating in Celent\u2019s Technical Capabilities Matrix, the highest possible rating, Duck Creek is recognized as \u201ca powerful claims solution that uses modern technology and offers comprehensive features.\u201d Duck Creek also earns XCelent awards in two categories, Advanced Technology and Breadth of Functionality, the third consecutive time Duck Creek received recognition from Celent for its Claims<\/a> solution.<\/p>\n\n\n\n

\u201cCelent\u2019s recognition validates the direction we\u2019ve taken with Duck Creek Claims, particularly as we continue building agentic AI deeper into the claims workflow,\u201d said Jose Lazares, Chief Product Officer of Duck Creek. \u201cFrom AI-powered summarization to a claims intelligence portlet that brings third-party fraud and complexity models directly into the adjuster\u2019s workflow, we\u2019re focused on giving carriers technology that keeps pace with how claims actually get handled.\u201d<\/p>\n\n\n\n

Duck Creek is also advancing claims intake with Agentic FNOL, an AI-Native capability that helps carriers orchestrate and automate the first notice of loss process across personal and commercial lines. By capturing loss details in a conversational multi-channel intake process, Agentic FNOL enriches and validates information, identifies potential fraud and anomalies, and routes each claim to the appropriate next action or flagged for user review. This reduces manual re work effort and accelerates resolution, helping carriers create more complete, adjuster-ready claim records faster.<\/p>\n\n\n\n

An Award-Winning Platform<\/strong><\/p>\n\n\n\n

Celent, a global research and advisory firm for the financial services industries, aims in its 2026 Claims Systems Vendor report to analyze the capabilities of claims administration solutions active in the insurance marketplace, evaluating vendors based on functionality, technology architecture, and customer base and support.<\/p>\n\n\n\n

The report points to several areas where Duck Creek Claims stands out, including:<\/p>\n\n\n\n