{"id":1754,"date":"2026-05-25T09:49:52","date_gmt":"2026-05-25T09:49:52","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/?page_id=1754"},"modified":"2026-08-04T16:33:43","modified_gmt":"2026-08-04T20:33:43","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.duckcreek.com\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<section\n\tid=\"block_7f6f9fef35a53b50c394c37ccf0856ef\"\tclass=\"dc-hero-basic dc-section dc-section_dark dc-hero-basic_wave\"\n>\n\t\t\t<img decoding=\"async\" class=\"dc-hero-basic__wave\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/hero-basic-bg.svg\" rel=\"preload\" fetchpriority=\"high\" alt=\"\">\n\t\n\t<div class=\"dc-container\">\n\t\t\t<div class=\"dc-section-header\" data-aos=\"fade-up\">\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default dc-section-header__content--align-left\">\n\t\t\t\t\t\t\t<h1 class=\"dc-section-eyebrow dc-eyebrow\">\n\t\t\t\t\tcustomer support\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<div class=\"dc-section-title dc-h1\">\n\t\t\t\t\tHow can we help?\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"dc-section-desc dc-editor-content\">\n\t\t\t\t\t<p>Welcome to the Duck Creek Support Portal. We are excited to have all our resources in one place. Don\u2019t forget to bookmark this page for future support requirements. Individual logins are required for systems at the moment.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n\n<section\n\tid=\"block_ffb8be6359c6111d2e0ad20dcf6cef96\"\tclass=\"dc-cards-icons dc-section dc-section_decor-bg\"\n>\n\t<div class=\"dc-container\">\n\t\t\t\t\t\t\t<div class=\"dc-cards-icons__slider swiper\" style=\"--columns: 3;\" data-aos=\"fade-up\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t<div class=\"dc-card-with-icon swiper-slide\">\n\t<div class=\"dc-card-with-icon__bg\"><\/div>\n\t\t\t<div class=\"dc-card-with-icon__icon dc-item-icon\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"42\" height=\"42\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Claims.svg\" class=\"attachment-full size-full\" alt=\"\">\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__title dc-h5\">\n\t\t\tLog a Case\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__desc dc-editor-content\">\n\t\t\t<p>Open a case to report issues, request information or make inquiries.<\/p>\n\t\t<\/div>\n\t\t<div\t\tclass=\"dc-card-with-icon__btn dc-btn dc-btn_link\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tClick Here\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-btn-arrow\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t\t<a href=\"https:\/\/duckcreek.service-now.com\/csm?id=sc_cat_item&amp;sys_id=de45c412c312310015519f2974d3ae1b\" target=\"_blank\" aria-label=\"Click Here\" class=\"dc-card-with-icon__link\" rel=\"noopener\"><\/a>\n\t<\/div>\n<div class=\"dc-card-with-icon swiper-slide\">\n\t<div class=\"dc-card-with-icon__bg\"><\/div>\n\t\t\t<div class=\"dc-card-with-icon__icon dc-item-icon\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"38\" height=\"38\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/05\/blb-icon-2.svg\" class=\"attachment-full size-full\" alt=\"\">\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__title dc-h5\">\n\t\t\tAccess the Pond\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__desc dc-editor-content\">\n\t\t\t<p>Join our Duck Creek User Community where you can access product and functionality knowledge and get answers to your questions. Register your interest by clicking below and our team will be in touch.<\/p>\n\t\t<\/div>\n\t\t<div\t\tclass=\"dc-card-with-icon__btn dc-btn dc-btn_link\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tRegister Your Interest\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-btn-arrow\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t\t<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=cQkDg8aIHkaFUsjunWDgt-yYe0MZaQdFuQABDGCh6HtUQzJOMjFNVVpCWEhQMUtZOFVGQ1FHTTlCTSQlQCN0PWcu&amp;route=shorturl\" target=\"_blank\" aria-label=\"Register Your Interest\" class=\"dc-card-with-icon__link\" rel=\"noopener\"><\/a>\n\t<\/div>\n<div class=\"dc-card-with-icon swiper-slide\">\n\t<div class=\"dc-card-with-icon__bg\"><\/div>\n\t\t\t<div class=\"dc-card-with-icon__icon dc-item-icon\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"36\" height=\"40\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2024\/01\/Scalable.svg\" class=\"attachment-full size-full\" alt=\"\">\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__title dc-h5\">\n\t\t\tDuck Creek University\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__desc dc-editor-content\">\n\t\t\t<p>Log in here to access the latest courses available on Duck Creek products and services.<\/p>\n\t\t<\/div>\n\t\t<div\t\tclass=\"dc-card-with-icon__btn dc-btn dc-btn_link\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tStart Learning\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-btn-arrow\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t\t<a href=\"https:\/\/learn.duckcreekinsureverse.com\/learn\/signin\" aria-label=\"Start Learning\" class=\"dc-card-with-icon__link\" target=\"_blank\" rel=\"noopener\"><\/a>\n\t<\/div>\n<div class=\"dc-card-with-icon swiper-slide\">\n\t<div class=\"dc-card-with-icon__bg\"><\/div>\n\t\t\t<div class=\"dc-card-with-icon__icon dc-item-icon\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"35\" height=\"38\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/write.svg\" class=\"attachment-full size-full\" alt=\"\">\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__title dc-h5\">\n\t\t\tLog a Request\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__desc dc-editor-content\">\n\t\t\t<p>Access predefined Service Catalog items by category.<\/p>\n\t\t<\/div>\n\t\t<div\t\tclass=\"dc-card-with-icon__btn dc-btn dc-btn_link\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tClick Here\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-btn-arrow\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t\t<a href=\"https:\/\/duckcreek.service-now.com\/csm?id=csm_sc_category&amp;catalog_id=-1\" target=\"_blank\" aria-label=\"Click Here\" class=\"dc-card-with-icon__link\" rel=\"noopener\"><\/a>\n\t<\/div>\n<div class=\"dc-card-with-icon swiper-slide\">\n\t<div class=\"dc-card-with-icon__bg\"><\/div>\n\t\t\t<div class=\"dc-card-with-icon__icon dc-item-icon\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/search.svg\" class=\"attachment-full size-full\" alt=\"\">\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__title dc-h5\">\n\t\t\tSearch Solution Center\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__desc dc-editor-content\">\n\t\t\t<p>Access a wealth of verified product documentation that supports and enhances your journey with Duck Creek products and services.<\/p>\n\t\t<\/div>\n\t\t<div\t\tclass=\"dc-card-with-icon__btn dc-btn dc-btn_link\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tAccess Solution Center\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-btn-arrow\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t\t<a href=\"https:\/\/solutioncenter.duckcreek.com\/Special:Userlogin?returntotitle=#tab=login\" target=\"_blank\" aria-label=\"Access Solution Center\" class=\"dc-card-with-icon__link\" rel=\"noopener\"><\/a>\n\t<\/div>\n<div class=\"dc-card-with-icon swiper-slide\">\n\t<div class=\"dc-card-with-icon__bg\"><\/div>\n\t\t\t<div class=\"dc-card-with-icon__icon dc-item-icon\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"36\" height=\"36\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/user.svg\" class=\"attachment-full size-full\" alt=\"\">\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__title dc-h5\">\n\t\t\tUser Groups\t\t<\/div>\n\t\t\t\t<div class=\"dc-card-with-icon__desc dc-editor-content\">\n\t\t\t<p>Where customers &amp; teams unite to shape software, share best practices, and understand market needs.<\/p>\n\t\t<\/div>\n\t\t<div\t\tclass=\"dc-card-with-icon__btn dc-btn dc-btn_link\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tAccess Here\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-btn-arrow\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t\t<a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=cQkDg8aIHkaFUsjunWDgt6b4WKUApphLgxKXvF5uNuVUQUY5OUpMQjdMQTI1U1dCVURENkIyTzJWSC4u\" target=\"_blank\" aria-label=\"Access Here\" class=\"dc-card-with-icon__link\" rel=\"noopener\"><\/a>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"dc-slider-nav\" data-aos=\"fade-up\">\n\t\t\t<div class=\"dc-slider-progress\">\n\t\t\t<span><\/span>\n\t\t<\/div>\n\t\t\t<div class=\"dc-slider-arrows\">\n\t\t<button class=\"dc-slider-arrow dc-slider-arrow_prev\" aria-label=\"Prev\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-left\"\/>\n\t<\/svg>\n\t\t<\/button>\n\t\t<button class=\"dc-slider-arrow dc-slider-arrow_next\" aria-label=\"Next\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-right\"\/>\n\t<\/svg>\n\t\t<\/button>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n<section\n\tid=\"block_0a0b350fcdcb9f20636bf9169c86fda7\"\tclass=\"dc-faq dc-section dc-section_dark\"\n>\n\t<div class=\"dc-container\">\n\t\t\t<div class=\"dc-section-header\" data-aos=\"fade-up\">\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"dc-section-title dc-h2\">\n\t\t\t\t\tFrequently Asked Questions\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"dc-faq__questions\" data-aos=\"fade-up\">\n\t\t\t\t<script type=\"application\/json\" class=\"dc-ajax-args\">\n\t{\"post_type\":\"faq\",\"posts_per_page\":-1,\"fields\":\"ids\",\"post_status\":\"publish\",\"orderby\":\"post__in\",\"post__in\":[1557,1558,1559]}<\/script>\n\t\t\t<div class=\"dc-loop-faq dc-accordion dc-accordion_dark\">\n\t\t\t<div id=\"faq-1557\" class=\"dc-accordion__item dc-active\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tWhat is Duck Creek Loss Control?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p>Duck Creek Loss Control works with over 150 insurers to reduce claims, enhance underwriting, and boost customer retention. Its integration with Duck Creek Policy provides underwriters with real-time risk insights, enabling smarter account selection, precise pricing, and proactive risk management. Automated workflows streamline underwriting and loss control processes, improving portfolio performance and customer satisfaction.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-1558\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tWhat lines of business does Duck Creek Loss Control traditionally work with?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p>What lines of business does Duck Creek Loss Control traditionally work with?<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-1559\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tHow does Duck Creek Loss Control integrate with existing insurance systems and platforms?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p>How does Duck Creek Loss Control integrate with existing insurance systems and platforms?<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<script type='application\/ld+json'>\n\t\t\t{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is Duck Creek Loss Control?\",\"url\":\"https:\/\/www.duckcreek.com\/customer-support\/?faq=1557\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Duck Creek Loss Control works with over 150 insurers to reduce claims, enhance underwriting, and boost customer retention. Its integration with Duck Creek Policy provides underwriters with real-time risk insights, enabling smarter account selection, precise pricing, and proactive risk management. 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class=\"dc-container\">\n\t\t\t<div class=\"dc-section-header\" data-aos=\"fade-up\">\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"dc-section-title dc-h2\">\n\t\t\t\t\tHow can Duck Creek Help You?\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"dc-section-desc dc-editor-content\">\n\t\t\t\t\t<p>Modernize your operations, unlock AI-powered insights, and deliver better outcomes\u2014at your pace.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"dc-section-btns\">\n\t\t\t\t<a href=\"https:\/\/www.duckcreek.com\/talk-to-sales\/\" class=\"dc-section-btn dc-btn dc-btn dc-btn_dark\">\n\t\t\t<span class=\"dc-btn__bg\"><\/span>\n\t\t<span class=\"dc-btn__title\">\n\t\tTalk to Sales\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-btn-arrow\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<nav class=\"dc-cta-prefooter__nav\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t<div class=\"dc-cta-prefooter__nav-title dc-h4\">\n\t\t\t\t\t\tStill Deciding?\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-cta-prefooter__nav-links\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.duckcreek.com\/product\/intelligent-applications\/\" class=\"dc-cta-prefooter__nav-link\">\n\t\t\t\t\t\t\t\t<span class=\"dc-h6\">\n\t\t\t\t\t\t\t\t\tExplore Duck Creek\u2019s Intelligent Applications\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<i>\n\t\t\t\t\t\t\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-right\"\/>\n\t<\/svg>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.duckcreek.com\/product\/agentic-ai-platform\/\" class=\"dc-cta-prefooter__nav-link\">\n\t\t\t\t\t\t\t\t<span class=\"dc-h6\">\n\t\t\t\t\t\t\t\t\tSee How Our Agentic AI Platform Works\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<i>\n\t\t\t\t\t\t\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-right\"\/>\n\t<\/svg>\n\t\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.duckcreek.com\/case-studies\/\" class=\"dc-cta-prefooter__nav-link\">\n\t\t\t\t\t\t\t\t<span class=\"dc-h6\">\n\t\t\t\t\t\t\t\t\tRead Customer Success Stories\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<i>\n\t\t\t\t\t\t\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use 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