{"id":1806,"date":"2026-05-26T11:57:36","date_gmt":"2026-05-26T11:57:36","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/?page_id=1806"},"modified":"2026-07-17T02:46:43","modified_gmt":"2026-07-17T06:46:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.duckcreek.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section\n\tid=\"block_95d8d3a469cb957ce7eea7cb1cdd2285\"\tclass=\"dc-hero-basic dc-section dc-section_dark dc-hero-basic_wave\"\n>\n\t\t\t<img decoding=\"async\" class=\"dc-hero-basic__wave\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/hero-basic-bg.svg\" rel=\"preload\" fetchpriority=\"high\" alt=\"\">\n\t\n\t<div class=\"dc-container\">\n\t\t\t<div class=\"dc-section-header\" data-aos=\"fade-up\">\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default\">\n\t\t\t\t\t\t\t\t\t\t<h1 class=\"dc-section-title dc-h1\">\n\t\t\t\t\tFrequently Asked<br \/>\r\nQuestions\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n\n<section\n\tid=\"block_472cad9044af4baff6f7266fe725cdc2\"\tclass=\"dc-faqs-paginated dc-section dc-ajax-posts-container\"\n>\n\t<div class=\"dc-container\">\n\t\t<div class=\"dc-faqs-paginated__questions dc-ajax-posts\" data-aos=\"fade-up\">\n\t\t\t<script type=\"application\/json\" class=\"dc-ajax-args\">\n\t{\"post_type\":\"faq\",\"posts_per_page\":12,\"fields\":\"ids\",\"post_status\":\"publish\",\"paged\":1}<\/script>\n\t\t\t<div class=\"dc-loop-faq dc-accordion\">\n\t\t\t<div id=\"faq-15299\" class=\"dc-accordion__item dc-active\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tHow does Send Underwriting use AI in underwriting?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span class=\"TextRun SCXW48074566 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW48074566 BCX0\">Send Underwriting\u2019s Agentic Framework runs AI inside the underwriting platform with guardrails, audit trails, and usage controls built in. Use pre-built Managed Agents for submission intake, data extraction, and document generation, or build your own agents within the framework.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW48074566 BCX0\"><span class=\"SCXW48074566 BCX0\">\u00a0<\/span><br class=\"SCXW48074566 BCX0\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW48074566 BCX0\"><span class=\"SCXW48074566 BCX0\">\u00a0<\/span><br class=\"SCXW48074566 BCX0\" \/><\/span><span class=\"TextRun SCXW48074566 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW48074566 BCX0\">Send Underwriting was the first underwriting product to be ISO\/IEC 42001 certified.\u00a0<\/span><\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-15298\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tDoes Send Underwriting work with my existing core, rating, and policy administration systems?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span class=\"TextRun SCXW246077001 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW246077001 BCX0\">Yes. Send Underwriting is API-first, with pre-built connectors for placing platforms, insurance data providers, rating engines, document stores, and policy administration systems, including non-Duck Creek products. You can deploy Send Underwriting alongside your current systems and migrate workflows incrementally.<\/span><\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-15297\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tCan I underwrite open market and delegated business on the same platform?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span class=\"TextRun SCXW156201005 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW156201005 BCX0\">Yes. Send is the only platform purpose-built to support direct, delegated, and reinsurance underwriting in a single environment. Underwriting data and capabilities are shared across operating models, giving you one view of your entire book without managing separate systems.<\/span><\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-15296\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tHow does Send Underwriting differ from an underwriting workbench?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p>The Send underwriting platform includes everything you would expect from a modern workbench but provides additional orchestration capabilities that connect your entire underwriting operation \u2013 from submission intake and data extraction through quoting, rating, binding, post-bind processing, and portfolio management.<\/p>\n<p>This means your underwriting tools do not sit as standalone systems but operate within a connected platform where data flows seamlessly within your underwriting processes.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-15295\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tWhat is an underwriting orchestration engine?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p>An underwriting orchestration engine is the layer that connects people, data, AI, and workflows into a single underwriting experience \u2013 coordinating every step from submission intake and triage, through enrichment, risk assessment, and pricing, to quote, bind, and post-bind workflows. Rather than replacing your systems, it orchestrates them: your raters, your data providers, your core platform, your AI agents.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-14377\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tDoes this mean AI will replace underwriters?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span data-teams=\"true\">No. The goal is to empower underwriters, not replace them. AI handles manual work \u2014 organizing submissions, extracting data, coordinating workflows \u2014 so underwriters can focus on risk selection, judgment, and broker relationships.<\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-14376\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tCan I use Send without Duck Creek&#8217;s core systems?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span data-teams=\"true\">Yes. Send remains a standalone platform that integrates with any policy administration, pricing, and rating systems \u2014 and we&#8217;ll continue selling it to users of non-Duck Creek systems, just as Send does today.<\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-14375\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tWhat does this mean for Send Customers?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span data-teams=\"true\">Continuity. The Send platform continues, and existing product, support, and account relationships remain in place. No core system migration is required. Over time, Send customers gain the benefit of Duck Creek&#8217;s scale, R&amp;D investment, and global reach.<\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-14374\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tWhat Does this mean for Duck Creek Customers?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span data-teams=\"true\">Expanded underwriting capabilities and a more connected path from submission through underwriting decision into core policy and rating workflows. Duck Creek customers can license all Send products today to enhance their existing policy administration systems.<\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-14372\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tWhat Does Send&#8217;s Platform Do?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span data-teams=\"true\">Send provides an underwriting workbench and orchestration engine spanning the full underwriting lifecycle \u2014 submission intake and triage, document ingestion, data enrichment, underwriting intelligence, third-party connectivity, document generation, risk monitoring, renewal preparation, and delegated authority.<\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-14371\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tWhy Did Duck Creek Acquire Send?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span data-teams=\"true\">To expand our underwriting platform capabilities, accelerate our agentic underwriting strategy, and strengthen our position in London Market and specialty insurance. Together, Duck Creek and Send deliver the only Agentic AI Platform from submission to bind and beyond.<\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<div id=\"faq-14370\" class=\"dc-accordion__item\">\n\t<button class=\"dc-accordion__item-toggle dc-h6\">\n\t\t<span>\n\t\t\tWho is Send Technology?\t\t<\/span>\n\t\t<i>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-plus\"\/>\n\t<\/svg>\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-minus\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/button>\n\t<div class=\"dc-accordion__item-main\">\n\t\t<div class=\"dc-accordion__item-body\">\n\t\t\t<div class=\"dc-accordion__item-content dc-editor-content\">\n\t\t\t\t<p><span data-teams=\"true\">Send is an AI-native underwriting orchestration platform founded in 2017 and headquartered in London. Send serves insurers, MGAs, reinsurers, and delegated authority businesses across the UK, US, Canada, Mexico, Bermuda, and the London Market.<\/span><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"dc-pagination\" data-pagination=\"1\/13\" data-max-num-pages=\"13\"><span class=\"dc-prev disabled\">\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-left\"\/>\n\t<\/svg>\nPrevious<\/span><span aria-current=\"page\" class=\"page-numbers current\">1<\/span><a class=\"page-numbers\" href=\"https:\/\/www.duckcreek.com\/faq\/page\/2\/\">2<\/a><a class=\"page-numbers\" href=\"https:\/\/www.duckcreek.com\/faq\/page\/3\/\">3<\/a><span class=\"page-numbers dots\">&hellip;<\/span><span class=\"quick-pages\"><a class=\"page-numbers \" href=\"\/page\/10\/\">10<\/a><\/span><a class=\"page-numbers\" href=\"https:\/\/www.duckcreek.com\/faq\/page\/12\/\">12<\/a><a class=\"page-numbers\" href=\"https:\/\/www.duckcreek.com\/faq\/page\/13\/\">13<\/a><a class=\"dc-next\" href=\"https:\/\/www.duckcreek.com\/faq\/page\/2\/\">Next\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-right\"\/>\n\t<\/svg>\n<\/a><\/div>\t\t<script type='application\/ld+json'>\n\t\t\t{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How does Send Underwriting use AI in underwriting?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=15299\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Send Underwriting\u2019s Agentic Framework runs AI inside the underwriting platform with guardrails, audit trails, and usage controls built in. Use pre-built Managed Agents for submission intake, data extraction, and document generation, or build your own agents within the framework.\u00a0\u00a0Send Underwriting was the first underwriting product to be ISO\/IEC 42001 certified.\u00a0\"}},{\"@type\":\"Question\",\"name\":\"Does Send Underwriting work with my existing core, rating, and policy administration systems?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=15298\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Send Underwriting is API-first, with pre-built connectors for placing platforms, insurance data providers, rating engines, document stores, and policy administration systems, including non-Duck Creek products. You can deploy Send Underwriting alongside your current systems and migrate workflows incrementally.\"}},{\"@type\":\"Question\",\"name\":\"Can I underwrite open market and delegated business on the same platform?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=15297\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Send is the only platform purpose-built to support direct, delegated, and reinsurance underwriting in a single environment. Underwriting data and capabilities are shared across operating models, giving you one view of your entire book without managing separate systems.\"}},{\"@type\":\"Question\",\"name\":\"How does Send Underwriting differ from an underwriting workbench?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=15296\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The Send underwriting platform includes everything you would expect from a modern workbench but provides additional orchestration capabilities that connect your entire underwriting operation \u2013 from submission intake and data extraction through quoting, rating, binding, post-bind processing, and portfolio management.\\nThis means your underwriting tools do not sit as standalone systems but operate within a connected platform where data flows seamlessly within your underwriting processes.\"}},{\"@type\":\"Question\",\"name\":\"What is an underwriting orchestration engine?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=15295\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An underwriting orchestration engine is the layer that connects people, data, AI, and workflows into a single underwriting experience \u2013 coordinating every step from submission intake and triage, through enrichment, risk assessment, and pricing, to quote, bind, and post-bind workflows. Rather than replacing your systems, it orchestrates them: your raters, your data providers, your core platform, your AI agents.\"}},{\"@type\":\"Question\",\"name\":\"Does this mean AI will replace underwriters?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=14377\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. The goal is to empower underwriters, not replace them. AI handles manual work \u2014 organizing submissions, extracting data, coordinating workflows \u2014 so underwriters can focus on risk selection, judgment, and broker relationships.\"}},{\"@type\":\"Question\",\"name\":\"Can I use Send without Duck Creek&#8217;s core systems?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=14376\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Send remains a standalone platform that integrates with any policy administration, pricing, and rating systems \u2014 and we&#8217;ll continue selling it to users of non-Duck Creek systems, just as Send does today.\"}},{\"@type\":\"Question\",\"name\":\"What does this mean for Send Customers?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=14375\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Continuity. The Send platform continues, and existing product, support, and account relationships remain in place. No core system migration is required. Over time, Send customers gain the benefit of Duck Creek&#8217;s scale, R&amp;D investment, and global reach.\"}},{\"@type\":\"Question\",\"name\":\"What Does this mean for Duck Creek Customers?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=14374\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Expanded underwriting capabilities and a more connected path from submission through underwriting decision into core policy and rating workflows. Duck Creek customers can license all Send products today to enhance their existing policy administration systems.\"}},{\"@type\":\"Question\",\"name\":\"What Does Send&#8217;s Platform Do?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=14372\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Send provides an underwriting workbench and orchestration engine spanning the full underwriting lifecycle \u2014 submission intake and triage, document ingestion, data enrichment, underwriting intelligence, third-party connectivity, document generation, risk monitoring, renewal preparation, and delegated authority.\"}},{\"@type\":\"Question\",\"name\":\"Why Did Duck Creek Acquire Send?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=14371\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To expand our underwriting platform capabilities, accelerate our agentic underwriting strategy, and strengthen our position in London Market and specialty insurance. Together, Duck Creek and Send deliver the only Agentic AI Platform from submission to bind and beyond.\"}},{\"@type\":\"Question\",\"name\":\"Who is Send Technology?\",\"url\":\"https:\/\/www.duckcreek.com\/faq\/?faq=14370\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Send is an AI-native underwriting orchestration platform founded in 2017 and headquartered in London. Send serves insurers, MGAs, reinsurers, and delegated authority businesses across the UK, US, Canada, Mexico, Bermuda, and the London Market.\"}}]}\t\t<\/script>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1806","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/pages\/1806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/comments?post=1806"}],"version-history":[{"count":1,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/pages\/1806\/revisions"}],"predecessor-version":[{"id":14587,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/pages\/1806\/revisions\/14587"}],"wp:attachment":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media?parent=1806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}