{"id":4052,"date":"2023-01-09T22:08:00","date_gmt":"2023-01-09T22:08:00","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/resource\/glia-white-paper\/"},"modified":"2026-07-16T17:57:21","modified_gmt":"2026-07-16T21:57:21","slug":"glia-white-paper","status":"publish","type":"resource","link":"https:\/\/www.duckcreek.com\/resource\/whitepaper\/glia-white-paper\/","title":{"rendered":"Supercharging P&#038;C Insurance Sales with the Digital Customer Experience"},"content":{"rendered":"<section\n\tid=\"block_182a9f12ab5698ac6106778a7303e767\"\tclass=\"dc-hero-posts dc-section dc-section_dark dc-hero-posts_form\"\n>\n\t<img decoding=\"async\" class=\"dc-hero-posts__overlay\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/hero-text-and-image-bg.svg\" rel=\"preload\" fetchpriority=\"high\" alt=\"\">\n\n\t<div class=\"dc-container\">\n\t\t<div class=\"dc-hero-posts__body\" data-aos=\"fade-up\">\n\t\t\t<a\t\t\thref=\"#\"\n\t\t\t\t\t\t\t\tclass=\"dc-hero-posts__back-btn dc-btn dc-btn_link dc-btn_dark\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tBack To Hub\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-left\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t<div class=\"dc-section-header\" >\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default dc-section-header__content--align-left\">\n\t\t\t\t\t\t\t<div class=\"dc-section-eyebrow dc-eyebrow\">\n\t\t\t\t\tWHITEPAPER\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h1 class=\"dc-section-title dc-h2\">\n\t\t\t\t\tSupercharging P&amp;C Insurance Sales with the Digital Customer Experience\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<div class=\"dc-section-desc dc-editor-content\">\n\t\t\t\t\t<p>The Property and Casualty (P&#038;C) insurance industry is being dramatically transformed by digital technologies, giving insurance carriers the opportunity to improve the customer experience and stay competitive.<br \/>\nDon\u2019t let your company be left behind. Read the white paper now!<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t<div class=\"dc-share\">\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"linkedin\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/whitepaper\/glia-white-paper\/\"\n\t\t\taria-label=\"Share in linkedin\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-linkedin.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"x\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/whitepaper\/glia-white-paper\/\"\n\t\t\taria-label=\"Share in x\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-x.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"facebook\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/whitepaper\/glia-white-paper\/\"\n\t\t\taria-label=\"Share in facebook\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-facebook.svg\" alt=\"\">\n\t\t<\/button>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-hero-posts__form\" data-aos=\"fade-up\">\n\t\t\t\t\t<iframe loading=\"lazy\" src=\"https:\/\/get.duckcreek.com\/l\/1087682\/2025-01-30\/ggfjmz\" width=\"100%\" height=\"830\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\n\n<div\n\tid=\"block_645291bc865dd06658a0c761c179bf76\"\tclass=\"dc-single-main\"\n>\n\t<div class=\"dc-container\">\n\t\t\t\t<div class=\"dc-single-body\">\n\n<p class=\"wp-block-paragraph\">The digital customer experience is emerging as a top business differentiator in an increasingly competitive insurance landscape.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Reinvent the Customer and Agent Experience<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Key Takeaways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Policy shoppers, customers, and agents are accepting digital self-service as the new normal and meeting them during the digital experience is critical.<\/li>\n\n\n\n<li>Getting prospects to your website is important, but avoiding common abandonment factors is crucial.<\/li>\n\n\n\n<li>Carriers should rethink their engagement strategies as \u201cDigital-First,\u201d with telephony as a backup channel. This transition can be made gradually and is not a \u201crip and replace\u201d strategy.<\/li>\n\n\n\n<li>Leading Digital Customer Service (DCS) solutions offer proactive and reactive engagements with customers, reducing abandonment and increasing annual premiums.<\/li>\n\n\n\n<li>DCS solutions provide tools to accelerate the sale process with greater opportunity to cross sell and up-sell policies.<\/li>\n\n\n\n<li>Apply your Digital-First strategy to your agents as well \u2014 support them during quoting and a range of complex business processes, building agent satisfaction and loyalty.<\/li>\n\n\n\n<li>Apply DCS to your agent-underwriter experience for faster resolution of risk issues and improved relationships.<\/li>\n\n\n\n<li>Select a DCS solution that has broad digital capability and easy integration to your current (or future) telephony solution.<\/li>\n<\/ul>\n\n<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":816,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource-type":[38],"class_list":["post-4052","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-whitepaper"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource\/4052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media\/816"}],"wp:attachment":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media?parent=4052"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource-type?post=4052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}