{"id":4196,"date":"2025-03-02T11:31:23","date_gmt":"2025-03-02T11:31:23","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/resource\/shifting-from-surveys-to-service-plans-improving-policyholder-experience\/"},"modified":"2026-07-16T17:55:36","modified_gmt":"2026-07-16T21:55:36","slug":"shifting-from-surveys-to-service-plans-improving-policyholder-experience","status":"publish","type":"resource","link":"https:\/\/www.duckcreek.com\/resource\/webinar\/shifting-from-surveys-to-service-plans-improving-policyholder-experience\/","title":{"rendered":"Shifting from Surveys to Service Plans: Improving Policyholder Experience"},"content":{"rendered":"<section\n\tid=\"block_268cdf6fb90ad7ca3aa1deba075a5e2c\"\tclass=\"dc-hero-posts dc-section dc-section_dark dc-hero-posts_form\"\n>\n\t<img decoding=\"async\" class=\"dc-hero-posts__overlay\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/hero-text-and-image-bg.svg\" rel=\"preload\" fetchpriority=\"high\" alt=\"\">\n\n\t<div class=\"dc-container\">\n\t\t<div class=\"dc-hero-posts__body\" data-aos=\"fade-up\">\n\t\t\t<a\t\t\thref=\"#\"\n\t\t\t\t\t\t\t\tclass=\"dc-hero-posts__back-btn dc-btn dc-btn_link dc-btn_dark\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tBack To Hub\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-left\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t<div class=\"dc-section-header\" >\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default dc-section-header__content--align-left\">\n\t\t\t\t\t\t\t<div class=\"dc-section-eyebrow dc-eyebrow\">\n\t\t\t\t\tWEBINAR\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h1 class=\"dc-section-title dc-h2\">\n\t\t\t\t\tShifting from Surveys to Service Plans: Improving Policyholder Experience\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t<div class=\"dc-share\">\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"linkedin\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/webinar\/shifting-from-surveys-to-service-plans-improving-policyholder-experience\/\"\n\t\t\taria-label=\"Share in linkedin\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-linkedin.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"x\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/webinar\/shifting-from-surveys-to-service-plans-improving-policyholder-experience\/\"\n\t\t\taria-label=\"Share in x\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-x.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"facebook\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/webinar\/shifting-from-surveys-to-service-plans-improving-policyholder-experience\/\"\n\t\t\taria-label=\"Share in facebook\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-facebook.svg\" alt=\"\">\n\t\t<\/button>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-hero-posts__form\" data-aos=\"fade-up\">\n\t\t\t\t\t<iframe loading=\"lazy\" src=\"https:\/\/get.duckcreek.com\/l\/1087682\/2025-02-20\/ggg8s9 \" width=\"100%\" height=\"830\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\n\n<div\n\tid=\"block_274a3d466e262d8066f0d39c558a4f6c\"\tclass=\"dc-single-main\"\n>\n\t<div class=\"dc-container\">\n\t\t\t\t<div class=\"dc-single-body\">\n\n<p class=\"wp-block-paragraph\">Commercial property insurance carriers have traditionally relied heavily on surveys and inspections to evaluate potential hazards and mitigate risks. While this method is effective in identifying and addressing structural and environmental vulnerabilities, it often lacks the proactive engagement that characterizes service plans.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this 30-minute webinar, our insurance industry experts will explore:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shifting landscape in insurance industry from Surveys to a pro-active service plan<\/li>\n\n\n\n<li>Impact of service plans on policyholder Retention, Claims Reduction and Premium Optimization, impacting overall business profitability<\/li>\n\n\n\n<li>How carriers can differentiate their offerings to remain competitive<\/li>\n\n\n\n<li>Appeal of a service plan to the policyholders<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This webinar features Risk Control Technologies, acquired by Duck Creek Technologies in October 2024, and is now rebranded as Duck Creek Loss Control. *<\/p>\n\n\n\t<section\n\t\tid=\"block_dacd94b1462a1540dc6382ffb3738ed5\"\t\tclass=\"dc-speakers dc-section\"\n\t\t>\n\t\t<div class=\"dc-container\">\n\t\t\t\n\t\t\t<div class=\"dc-speakers__list\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/David-Pittman.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/David-Pittman.png 200w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/David-Pittman-150x150.png 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tDavid Pittman\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tSr. National Sales Director, Duck Creek Technologies (Formerly known as Risk Control Tehcnologies)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Londa-Moen.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Londa-Moen.png 200w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Londa-Moen-150x150.png 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tLonda Moen\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tKey Account Technical Services Manager, Cincinnati Insurance Company\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Jeff-Spangler.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Jeff-Spangler.png 200w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Jeff-Spangler-150x150.png 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tJeff Spangler\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tDirector of Loss Control Operations, Cincinnati Insurance Company\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":4162,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource-type":[37],"class_list":["post-4196","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-webinar"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource\/4196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media\/4162"}],"wp:attachment":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media?parent=4196"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource-type?post=4196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}