{"id":4271,"date":"2023-02-04T11:18:55","date_gmt":"2023-02-04T11:18:55","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/resource\/policyholders-want-a-superior-claims-experience\/"},"modified":"2026-07-16T17:42:07","modified_gmt":"2026-07-16T21:42:07","slug":"policyholders-want-a-superior-claims-experience","status":"publish","type":"resource","link":"https:\/\/www.duckcreek.com\/resource\/infographic\/policyholders-want-a-superior-claims-experience\/","title":{"rendered":"Policyholders Want a Superior Claims Experience"},"content":{"rendered":"<section\n\tid=\"block_fae8576e221d5af67e0815e0187f5be4\"\tclass=\"dc-hero-posts dc-section dc-section_dark dc-hero-posts_image\"\n>\n\t<img decoding=\"async\" class=\"dc-hero-posts__overlay\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/hero-text-and-image-bg.svg\" rel=\"preload\" fetchpriority=\"high\" alt=\"\">\n\n\t<div class=\"dc-container\">\n\t\t<div class=\"dc-hero-posts__body\" data-aos=\"fade-up\">\n\t\t\t<a\t\t\thref=\"#\"\n\t\t\t\t\t\t\t\tclass=\"dc-hero-posts__back-btn dc-btn dc-btn_link dc-btn_dark\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tBack To Hub\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-left\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t<div class=\"dc-section-header\" >\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default dc-section-header__content--align-left\">\n\t\t\t\t\t\t\t<div class=\"dc-section-eyebrow dc-eyebrow\">\n\t\t\t\t\tINFOGRAPHIC\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h1 class=\"dc-section-title dc-h2\">\n\t\t\t\t\tPolicyholders Want a Superior Claims Experience\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"dc-section-btns\">\n\t\t\t\t<a\t\t\thref=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/HiMarley_Duck-Creek-Infographic.pdf\"\n\t\t\t\t\t\tdownload\t\tclass=\"dc-section-btn dc-btn dc-btn dc-btn_dark dc-btn_download\"\n>\n\t\t\t<span class=\"dc-btn__bg\"><\/span>\n\t\t<span class=\"dc-btn__title\">\n\t\tDownload\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-btn-arrow\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t<div class=\"dc-share\">\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"linkedin\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/infographic\/policyholders-want-a-superior-claims-experience\/\"\n\t\t\taria-label=\"Share in linkedin\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-linkedin.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"x\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/infographic\/policyholders-want-a-superior-claims-experience\/\"\n\t\t\taria-label=\"Share in x\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-x.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"facebook\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/infographic\/policyholders-want-a-superior-claims-experience\/\"\n\t\t\taria-label=\"Share in facebook\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-facebook.svg\" alt=\"\">\n\t\t<\/button>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-hero-posts__img dc-cover-img\" data-aos=\"fade-up\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"2025\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Thumbnail_HiMarley_Duck-Creek-Infographic.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Thumbnail_HiMarley_Duck-Creek-Infographic.png 700w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Thumbnail_HiMarley_Duck-Creek-Infographic-104x300.png 104w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Thumbnail_HiMarley_Duck-Creek-Infographic-354x1024.png 354w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Thumbnail_HiMarley_Duck-Creek-Infographic-531x1536.png 531w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\">\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\n\n<div\n\tid=\"block_1d64256d92ded1517e27dcf488296fb0\"\tclass=\"dc-single-main\"\n>\n\t<div class=\"dc-container\">\n\t\t\t\t<div class=\"dc-single-body\">\n\n<p class=\"wp-block-paragraph\">Duck Creek and Hi Marley make it simple for policyholders to communicate in real time with adjusters, claims reps and other claims stakeholders, cutting through communication inefficiencies and delivering a superior claims experience to policyholders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This API-driven integrated solution modernizes the claims experience by enhancing communication and information sharing between claims stakeholders using text messaging. All messages are visible and accessible to claims supervisors within the claims core system, for review and follow up action as necessary. With this solution deployed, carriers can quickly engage with and respond to policyholders, improving claims cycle times and elevating customer satisfaction, which can be the difference between a 1-star &amp; 5-star customer satisfaction review.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":4261,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource-type":[31],"class_list":["post-4271","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-infographic"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource\/4271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media\/4261"}],"wp:attachment":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media?parent=4271"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource-type?post=4271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}