{"id":4275,"date":"2024-05-16T02:27:24","date_gmt":"2024-05-16T02:27:24","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/resource\/reimagining-claims-management-through-generative-ai\/"},"modified":"2026-07-16T17:50:41","modified_gmt":"2026-07-16T21:50:41","slug":"reimagining-claims-management-through-generative-ai","status":"publish","type":"resource","link":"https:\/\/www.duckcreek.com\/resource\/podcast\/reimagining-claims-management-through-generative-ai\/","title":{"rendered":"Reimagining Claims Management Through Generative AI with Andrew Schwartz of Celent"},"content":{"rendered":"<section\n\tid=\"block_cf7bc80ba9cc4fea952b9864f8cd318d\"\tclass=\"dc-hero-posts dc-section dc-section_dark dc-hero-posts_image\"\n>\n\t<img decoding=\"async\" class=\"dc-hero-posts__overlay\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/hero-text-and-image-bg.svg\" rel=\"preload\" fetchpriority=\"high\" alt=\"\">\n\n\t<div class=\"dc-container\">\n\t\t<div class=\"dc-hero-posts__body\" data-aos=\"fade-up\">\n\t\t\t<a\t\t\thref=\"#\"\n\t\t\t\t\t\t\t\tclass=\"dc-hero-posts__back-btn dc-btn dc-btn_link dc-btn_dark\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tBack To Hub\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-left\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t<div class=\"dc-section-header\" >\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default dc-section-header__content--align-left\">\n\t\t\t\t\t\t\t<div class=\"dc-section-eyebrow dc-eyebrow\">\n\t\t\t\t\tPODCAST\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h1 class=\"dc-section-title dc-h2\">\n\t\t\t\t\tReimagining Claims Management Through Generative AI with Andrew Schwartz of Celent\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t<div class=\"dc-share\">\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"linkedin\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/reimagining-claims-management-through-generative-ai\/\"\n\t\t\taria-label=\"Share in linkedin\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-linkedin.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"x\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/reimagining-claims-management-through-generative-ai\/\"\n\t\t\taria-label=\"Share in x\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-x.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"facebook\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/reimagining-claims-management-through-generative-ai\/\"\n\t\t\taria-label=\"Share in facebook\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-facebook.svg\" alt=\"\">\n\t\t<\/button>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-hero-posts__img dc-cover-img\" data-aos=\"fade-up\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"190\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Andrew-Schwartz.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Andrew-Schwartz.png 384w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Andrew-Schwartz-300x148.png 300w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\">\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\n\n<div\n\tid=\"block_0e4048d6128be93a7b7d9329b0b3db5a\"\tclass=\"dc-single-main\"\n>\n\t<div class=\"dc-container\">\n\t\t\t\t<div class=\"dc-single-body\">\n\n<iframe\n  title=\"Podbean Podcast Player\"\n  src=\"https:\/\/www.podbean.com\/player-v2\/?from=embed&amp;pbad=0&amp;i=puzxt-160f01a-pb&amp;share=1&amp;download=1&amp;fonts=Arial&amp;skin=1&amp;font-color=auto&amp;rtl=0&amp;logo_link=episode_page&amp;btn-skin=7&amp;size=150\"\n  width=\"100%\"\n  height=\"150\"\n  scrolling=\"no\"\n  frameborder=\"0\"\n  allowtransparency=\"true\"\n  style=\"border: none; width: 100%; max-width: 100%;\"\n  loading=\"lazy\">\n<\/iframe>\n\n\n\n<h3 class=\"wp-block-heading\">About This Episode<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In today\u2019s episode, recorded following a panel discussion at the Insurtech NY 2024 Spring Conference, Andrew Schwartz, a Senior Analyst at Celent, joins host Rob Savitsky to explore the use of generative AI and advanced analytics in insurance claims management. They delve into various applications, from first notice of loss to claims triaging, highlighting the potential for generative AI to enhance adjusters\u2019 efficiency and elevate the customer experience. Listen in for an analyst\u2019s perspective on these topics, and gain insights into the latest regulatory developments, including expectations outlined in the NAIC Model Bulletin regarding AI utilization by insurance companies.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Read more<\/summary>\n<p class=\"wp-block-paragraph\">Learn more about Celent by visiting&nbsp;<a href=\"https:\/\/www.celent.com\/\" rel=\"noopener\" target=\"_blank\">celent.com<\/a>&nbsp;and connect with Andrew on LinkedIn:&nbsp;<a href=\"https:\/\/linkedin.com\/in\/andrew-schwartz-celent\/\" rel=\"noopener\" target=\"_blank\">linkedin.com\/in\/andrew-schwartz-celent\/<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check out all our other episodes and follow, rate, and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting&nbsp;<a href=\"https:\/\/www.duckcreek.com\/podcasts\/\" rel=\"noopener\" target=\"_blank\">duckcreek.com\/podcasts<\/a>.<\/p>\n<\/details>\n\n\n\t<section\n\t\tid=\"block_e6f2909ddecf5e2f400901a03df824c9\"\t\tclass=\"dc-speakers dc-section\"\n\t\t>\n\t\t<div class=\"dc-container\">\n\t\t\t\n\t\t\t<div class=\"dc-speakers__list\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"513\" height=\"592\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2024\/05\/Andrew-Schwartz-green.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2024\/05\/Andrew-Schwartz-green.png 513w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2024\/05\/Andrew-Schwartz-green-260x300.png 260w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tAndrew Schwartz\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tSenior Analyst, Celent\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"109\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2024\/05\/95x109-Rob-Savitsky.png\" class=\"attachment-full size-full\" alt=\"\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tRob Savitsky\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tDirector of Product Marketing, Duck Creek Technologie\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":4274,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource-type":[33],"class_list":["post-4275","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-podcast"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource\/4275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media\/4274"}],"wp:attachment":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media?parent=4275"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource-type?post=4275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}