{"id":4338,"date":"2023-04-11T07:08:23","date_gmt":"2023-04-11T07:08:23","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/resource\/unpacking-chatgpt-openai-with-bob-breynaert-of-microsoft\/"},"modified":"2026-07-16T17:52:32","modified_gmt":"2026-07-16T21:52:32","slug":"unpacking-chatgpt-openai-with-bob-breynaert-of-microsoft","status":"publish","type":"resource","link":"https:\/\/www.duckcreek.com\/resource\/podcast\/unpacking-chatgpt-openai-with-bob-breynaert-of-microsoft\/","title":{"rendered":"Unpacking ChatGPT &#038; OpenAI with Bob Breynaert of Microsoft"},"content":{"rendered":"<section\n\tid=\"block_c5660fbbe065c0f01c4e4f5f9db8be36\"\tclass=\"dc-hero-posts dc-section dc-section_dark dc-hero-posts_image\"\n>\n\t<img decoding=\"async\" class=\"dc-hero-posts__overlay\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/hero-text-and-image-bg.svg\" rel=\"preload\" fetchpriority=\"high\" alt=\"\">\n\n\t<div class=\"dc-container\">\n\t\t<div class=\"dc-hero-posts__body\" data-aos=\"fade-up\">\n\t\t\t<a\t\t\thref=\"#\"\n\t\t\t\t\t\t\t\tclass=\"dc-hero-posts__back-btn dc-btn dc-btn_link dc-btn_dark\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tBack To Hub\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-left\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t<div class=\"dc-section-header\" >\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default dc-section-header__content--align-left\">\n\t\t\t\t\t\t\t<div class=\"dc-section-eyebrow dc-eyebrow\">\n\t\t\t\t\tPODCAST\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h1 class=\"dc-section-title dc-h2\">\n\t\t\t\t\tUnpacking ChatGPT &amp; OpenAI with Bob Breynaert of Microsoft\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t<div class=\"dc-share\">\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"linkedin\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/unpacking-chatgpt-openai-with-bob-breynaert-of-microsoft\/\"\n\t\t\taria-label=\"Share in linkedin\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-linkedin.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"x\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/unpacking-chatgpt-openai-with-bob-breynaert-of-microsoft\/\"\n\t\t\taria-label=\"Share in x\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-x.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"facebook\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/unpacking-chatgpt-openai-with-bob-breynaert-of-microsoft\/\"\n\t\t\taria-label=\"Share in facebook\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-facebook.svg\" alt=\"\">\n\t\t<\/button>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-hero-posts__img dc-cover-img\" data-aos=\"fade-up\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"190\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Bob-Breynaert.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Bob-Breynaert.png 384w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Bob-Breynaert-300x148.png 300w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\">\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\n\n<div\n\tid=\"block_b3e2d679d59066443a2677ed6a9e7512\"\tclass=\"dc-single-main\"\n>\n\t<div class=\"dc-container\">\n\t\t\t\t<div class=\"dc-single-body\">\n\n<div class=\"wistia_embed wistia_async_bzftwhffyr\" style=\"width:100%;height:480px;\"><\/div>\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/bzftwhffyr.jsonp\" async=\"\"><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async=\"\"><\/script>\n\n\n\n<h3 class=\"wp-block-heading\">About This Episode<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><script async=\"\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/bzftwhffyr.jsonp\"><\/script> <script async=\"\" src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\"><\/script><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft is a strategic partner and investor in OpenAI, the creator of ChatGPT and other AI models. Given Microsoft\u2019s recent $10B USD investment in the company, Rob Savitsky and Scott Field sat down to chat with Bob Breynaert of Microsoft about how insurers can leverage ChatGPT and other OpenAI models to enhance customer experience.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Read more<\/summary>\n<p class=\"wp-block-paragraph\">We begin by talking about ChatGPT\u2019s ability to have human-like conversations and why it can do so more effectively than the previous generations of bots. From there, Bob shares his thoughts on how insurers can utilize various OpenAI models for use cases such as speech to text transformation to capture a claimant\u2019s description of events during the scene of an accident, contact center automation, and rapid response communication during extreme events.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can learn more about our partnership with Microsoft by visiting&nbsp;<a href=\"https:\/\/www.duckcreek.com\/partner\/microsoft\/\" rel=\"noopener\" target=\"_blank\">duckcreek.com\/partner\/microsoft.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be sure to check out all our other episodes and follow us on Apple Podcasts, Spotify, and <a href=\"https:\/\/www.duckcreek.com\/podcasts\/\" rel=\"noopener\" target=\"_blank\">www.duckcreek.com\/podcasts.<\/a><\/p>\n<\/details>\n\n\n\t<section\n\t\tid=\"block_8c8cf35535e1209a8c02275d1a48a9fe\"\t\tclass=\"dc-speakers dc-section\"\n\t\t>\n\t\t<div class=\"dc-container\">\n\t\t\t\n\t\t\t<div class=\"dc-speakers__list\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"109\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/95x109-Bob-Breynaert.png\" class=\"attachment-full size-full\" alt=\"\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tBob Breynaert\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tDirector of Azure OpenAI Service Engineering, Product Management, Microsoft\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"109\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2024\/05\/95x109-Rob-Savitsky.png\" class=\"attachment-full size-full\" alt=\"\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tRob Savitsky\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tDirector of Product Marketing, Duck Creek Technologies\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":4290,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource-type":[33],"class_list":["post-4338","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-podcast"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource\/4338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media\/4290"}],"wp:attachment":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media?parent=4338"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource-type?post=4338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}