{"id":4340,"date":"2023-02-16T01:54:09","date_gmt":"2023-02-16T01:54:09","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/resource\/the-future-of-insurance-personalization-with-bryan-falchuk\/"},"modified":"2026-07-16T17:50:17","modified_gmt":"2026-07-16T21:50:17","slug":"the-future-of-insurance-personalization-with-bryan-falchuk","status":"publish","type":"resource","link":"https:\/\/www.duckcreek.com\/resource\/podcast\/the-future-of-insurance-personalization-with-bryan-falchuk\/","title":{"rendered":"The Future of Insurance Personalization with Bryan Falchuk"},"content":{"rendered":"<section\n\tid=\"block_e6b33c1ad3ee9b6a5e1c6bcfd329a878\"\tclass=\"dc-hero-posts dc-section dc-section_dark dc-hero-posts_image\"\n>\n\t<img decoding=\"async\" class=\"dc-hero-posts__overlay\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/hero-text-and-image-bg.svg\" rel=\"preload\" fetchpriority=\"high\" alt=\"\">\n\n\t<div class=\"dc-container\">\n\t\t<div class=\"dc-hero-posts__body\" data-aos=\"fade-up\">\n\t\t\t<a\t\t\thref=\"#\"\n\t\t\t\t\t\t\t\tclass=\"dc-hero-posts__back-btn dc-btn dc-btn_link dc-btn_dark\"\n>\n\t\t<span class=\"dc-btn__title\">\n\t\tBack To Hub\t<\/span>\n\t\t\t<i class=\"dc-btn__icon\">\n\t\t\t\t<svg class=\"dc-icon\" >\n\t\t<use href=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/svg\/sprite.svg#icon-arrow-left\"\/>\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t<div class=\"dc-section-header\" >\n\t\t<div class=\"dc-section-header__content dc-section-header__content-default dc-section-header__content--align-left\">\n\t\t\t\t\t\t\t<div class=\"dc-section-eyebrow dc-eyebrow\">\n\t\t\t\t\tPODCAST\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h1 class=\"dc-section-title dc-h2\">\n\t\t\t\t\tThe Future of Insurance Personalization with Bryan Falchuk\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t<div class=\"dc-share\">\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"linkedin\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/the-future-of-insurance-personalization-with-bryan-falchuk\/\"\n\t\t\taria-label=\"Share in linkedin\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-linkedin.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"x\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/the-future-of-insurance-personalization-with-bryan-falchuk\/\"\n\t\t\taria-label=\"Share in x\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-x.svg\" alt=\"\">\n\t\t<\/button>\n\t\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tdata-sharer=\"facebook\"\n\t\t\tdata-url=\"https:\/\/www.duckcreek.com\/resource\/podcast\/the-future-of-insurance-personalization-with-bryan-falchuk\/\"\n\t\t\taria-label=\"Share in facebook\"\n\t\t\tclass=\"dc-share__btn\"\n\t\t>\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.duckcreek.com\/wp-content\/themes\/duck-creek\/assets\/img\/share-facebook.svg\" alt=\"\">\n\t\t<\/button>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-hero-posts__img dc-cover-img\" data-aos=\"fade-up\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"190\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Bryan-Falchuk.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Bryan-Falchuk.png 384w, https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/384x190-Bryan-Falchuk-300x148.png 300w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\">\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\n\n<div\n\tid=\"block_e82029fbcb61beb18b7977ae266a81ba\"\tclass=\"dc-single-main\"\n>\n\t<div class=\"dc-container\">\n\t\t\t\t<div class=\"dc-single-body\">\n\n<div class=\"wistia_embed wistia_async_9jsyet59ya\" style=\"width:100%;height:480px;\"><\/div>\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/9jsyet59ya.jsonp\" async=\"\"><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async=\"\"><\/script>\n\n\n\n<h3 class=\"wp-block-heading\">About This Episode<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><script async=\"\" src=\"\/\/fast.wistia.com\/embed\/medias\/9jsyet59ya.jsonp\"><\/script><script async=\"\" src=\"\/\/fast.wistia.com\/assets\/external\/E-v1.js\"><\/script><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On this episode of Conversations on the Creek, Rob Savitsky and Mathew Stordy chat with Bryan Falchuk about the future of insurance personalization.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Read more<\/summary>\n<p class=\"wp-block-paragraph\">As the President and CEO of the Property and Liability Resource Bureau (PLRB), and also an insurance &amp; insurtech advisor and thought leader at Insurance Evolution Partners, Bryan had lot to say on this topic!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We kick off the show by getting Bryan\u2019s take on what \u201cpersonalized customer experiences\u201d means to him.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From there, we ask Bryan for his perspective on the industry\u2019s adoption of text messaging (SMS) and the varying levels of sophistication in its use within the claims process for improving customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the episode progresses, the conversation goes in several different directions: we chat about the pros and cons of using third-party data for personalization, use cases for leveraging AI\/ML to provide more tailored and relevant experiences, and the state of usage-based insurance (UBI) and telematics for personalizing auto insurance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To learn more about Bryan and his company, Property and Liability Resource Bureau (PLRB) visit their respective websites: <a href=\"http:\/\/future-of-insurance.com\/\" rel=\"noopener\" target=\"_blank\">http:\/\/future-of-insurance.com\/.<\/a>, and <a href=\"https:\/\/www.plrb.org\/\" rel=\"noopener\" target=\"_blank\">https:\/\/www.plrb.org\/.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To learn more about how Duck Creek can help insurers provide more personalized experiences, visit&nbsp;<a href=\"https:\/\/www.duckcreek.com\/\" rel=\"noopener\" target=\"_blank\">https:\/\/www.duckcreek.com\/.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check out all our other episodes and follow Conversations on the Creek on Apple Podcasts, Spotify, and visit <a href=\"https:\/\/www.duckcreek.com\/podcasts\/\" rel=\"noopener\" target=\"_blank\">duckcreek.com\/podcasts.<\/a><\/p>\n<\/details>\n\n\n\t<section\n\t\tid=\"block_1fbb533a61656f4095d0753581a5f100\"\t\tclass=\"dc-speakers dc-section\"\n\t\t>\n\t\t<div class=\"dc-container\">\n\t\t\t\n\t\t\t<div class=\"dc-speakers__list\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"109\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/Bryan_Falchuk.png\" class=\"attachment-full size-full\" alt=\"\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tBryan Falchuk\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tPresident &amp; CEO, Property and Liability Resource Bureau (PLRB)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item dc-gradient-border\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-avatar dc-cover-img\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"109\" src=\"https:\/\/www.duckcreek.com\/wp-content\/uploads\/2026\/06\/95x109-Rob-Savitsky.png\" class=\"attachment-full size-full\" alt=\"\">\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-body\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-name\">\n\t\t\t\t\t\t\t\t\tRob Savitsky\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"dc-speakers__item-position\">\n\t\t\t\t\t\t\t\t\tDirector of Product Marketing, Duck Creek Technologies\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":4292,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource-type":[33],"class_list":["post-4340","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-podcast"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource\/4340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media\/4292"}],"wp:attachment":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media?parent=4340"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource-type?post=4340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}