{"id":9239,"date":"2024-01-05T12:00:00","date_gmt":"2024-01-05T12:00:00","guid":{"rendered":"https:\/\/duckcreek1dev.wpenginepowered.com\/resources\/\/transforming-a-regional-property-insurers-response-time-with-duck-creeks-innovative-core-system\/"},"modified":"2026-06-23T07:25:32","modified_gmt":"2026-06-23T07:25:32","slug":"regional-property-insurer","status":"publish","type":"resource","link":"https:\/\/www.duckcreek.com\/resource\/case-study\/regional-property-insurer\/","title":{"rendered":"Transforming a Regional Property Insurer’s Response Time with Duck Creek\u2019s Innovative Core System"},"content":{"rendered":"\n\t\"\"\n\n\t
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\n\t\t\t\t\tCase Study\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\tTransforming a Regional Property Insurer’s Response Time with Duck Creek\u2019s Innovative Core System\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t
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\n\t\t\t\t\tObjectives\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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  • Enhance response time to events resulting in multiple claims.<\/li>\n
  • Streamline operations to expedite claims processing.<\/li>\n
  • Implement an updated core system to keep pace with growth and sustain exceptional customer experiences.<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/section>\n\n\n\n\t
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    \n\t\t\t\t\tOur Stats\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t

    \n\t\t\t\t\tThe results\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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    customer service enabled through faster intake of first notice of loss (FNOL) and touchless claims handling<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t

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    payment capabilities, including digital payments<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\tIntegrated\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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    core system, leading to business self-sufficiency and the ability to manage rapid changes<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n\n\t

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    Our partnership with\u00a0LTIMindtree\u00a0and Duck Creek led to the launch of our a direct-to-consumer channel for personal lines homeowners\u2019 products, allowing for a true multi-channel experience for our customers. By accelerating our digital transformation efforts, with help from experienced partners like LTIMindtree and Duck Creek, we can adapt more quickly and bring innovation to our customers.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\tThe challenges\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t
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    Workload Management Inefficiencies<\/strong><\/p>\n

    The existing core system couldn\u2019t support workload fluctuations, resulting in a reactive, \u201cfirefighting\u201d approach to emergency responses.<\/p>\n

    Vendor Dependence<\/strong><\/p>\n

    Lack of control over sudden changes led to reliance on multiple software vendors, whose slow response times hindered progress.<\/p>\n

    Reputation Risk<\/strong><\/p>\n

    The core system\u2019s inadequacy slowed the claims settlement process, impacting the insurer\u2019s reputation as a fast responder.<\/p>\n

    Growth Pains<\/strong><\/p>\n

    The growing insurer required a core system that could meet its business agility needs and a reliable partner for implementation.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/section>\n\n\n\n\t

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    \n\t\t\t\t\tThe Solutions\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t
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    The insurer partnered with Duck Creek to implement a\u00a0SaaS-based core system\u00a0tailored for property, casualty, and general insurance carriers. This solution:<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    • Enabled faster intake of the first notice of loss (FNOL).<\/li>\n<\/ul>\n
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      • Provided touchless claims handling and enhanced payment capabilities.<\/li>\n
      • Improved customer service on self-service channels.<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/section>\n\n\n\n\t
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        \n\t\t\t\t\tThe Impacts\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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        \n\t\t\tSpeedier Claims Processing\t\t<\/div>\n\t\t\t\t
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        The insurer can now process claims in minutes instead of hours.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n

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        \n\t\t\tImproved Customer Experience\t\t<\/div>\n\t\t\t\t
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        The launch of a direct-to-consumer channel for personal lines homeowners\u2019 products resulted in a multi-channel experience for customers.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n

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        All of the insurer\u2019s business is now integrated into Duck Creek OnDemand, a SaaS platform, making it self-sufficient and capable of managing all business changes, however rapid.<\/p>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n\t

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        \n\t\t\t\t\tAbout the Customer\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t
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        The Duck Creek customer is a regional property insurance provider based in the southeastern U.S. The company offers a wide range of insurance products, including homeowners\u2019, condominium, renters\u2019, and commercial residential insurance. Their focus is on providing reliable support, fair pricing, customizable products, and a financial backstop for policyholders\u2019 most important asset \u2014 their property.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t<\/span>\n\t\t\n\t\tExplore More\t<\/span>\n\t\t\t\n\t\t\t\t\n\t\t\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/section>\n\n\n\n\t

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        \n\t\t\t\t\tMore stories\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t
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        Dive into similar projects and see how others achieved their goals.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t

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        \n\t\t\tHDFC ERGO Transforms the Way Insurance is Delivered in India with Duck Creek OnDemand and AI for Insurance\t\t<\/div>\n\t\t\t\t\n\t\t\n\t\tLearn More\t<\/span>\n\t\t\t\n\t\t\t\t\n\t\t\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t<\/div>\n<\/a>\n\n\t\t
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        \n\t\t\tFCCI Underwriting Team Exceeds Premium Projections by 30% in Six Months\t\t<\/div>\n\t\t\t\t\n\t\t\n\t\tLearn More\t<\/span>\n\t\t\t\n\t\t\t\t\n\t\t\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t<\/div>\n<\/a>\n\n\t\t
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        \n\t\t\t\t\t\t\t\tCase Studies\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\tWest Bend Insurance Company Streamlines Loss Prevention with Duck Creek Loss Control\t\t<\/div>\n\t\t\t\t\n\t\t\n\t\tLearn More\t<\/span>\n\t\t\t\n\t\t\t\t\n\t\t\n\t<\/svg>\n\t\t<\/i>\n\t<\/div>\n\t<\/div>\n<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n\t
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        \n\t\t\t\t\tHow can Duck Creek help you?
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        See how leading carriers launch faster, price sharper, and operate with unmatched clarity. Let us show you how the Intelligent Core can meaningfully power your business forward.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        \n\t\t\t\t\n\t\t\t<\/span>\n\t\t\n\t\tTalk to Sales\t<\/span>\n\t\t\t\n\t\t\t\t\n\t\t\n\t<\/svg>\n\t\t<\/i>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
        \n\t\t\t\t\t\"\"\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":9265,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource-type":[29],"class_list":["post-9239","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-case-study"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource\/9239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media\/9265"}],"wp:attachment":[{"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/media?parent=9239"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.duckcreek.com\/wp-json\/wp\/v2\/resource-type?post=9239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}